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AwardTape

AwardTape Refund Policy

Datil Technologies Inc. · Effective October 8, 2026

This policy covers refunds for Full Tape, Tape Terminal and Terminal Team. It forms part of the Terms of Service.

Monthly plans

Cancel any time and keep access to the end of the month you paid for. Monthly charges are final once the month starts, and the next month is never charged after you cancel.

Yearly plans

Within 14 days of your first yearly charge, or of any yearly renewal, ask for a refund and we refund 100% to the original payment method. After 14 days, cancel any time and keep access to the end of the paid year.

Upgrades, downgrades and seats

Upgrades and added seats take effect right away and are prorated on your next invoice. Downgrades and removed seats take effect at the next renewal.

Service problems

If the Terminal is unavailable for more than 72 hours in a row, email us and we credit or refund the affected days. If we close your account without cause or end a paid plan, we refund the unused part of the current term.

Link refunds and your legal rights

Link, a Stripe company, is the merchant of record for AwardTape purchases. Link may issue refunds within 60 days of purchase in certain cases under its refund policy, and it applies any cooling-off or withdrawal period that local consumer law requires. Those rights apply in addition to this policy.

How to ask

Email hello@awardtape.com from the address on your account, with the date and amount of the charge. We reply within 2 business days. You can also contact Link support, which handles payment questions for purchases sold through Link. Refunds go to the original payment method, include any tax you paid, and usually post in 5 to 10 business days, depending on your bank.